Camp Grovia

Returns and Refunds Policy

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  • Returns and Refunds Policy

At Camp Grovia, your satisfaction is important to us. While we strive to provide high-quality outdoor and travel gear, we understand that issues may sometimes arise. This policy explains our terms for returns and refunds.

1. Eligibility for Returns

You may request a return if:

  • The product you received is damaged, defective, or incorrect.

  • You contact us within 7 days of receiving the order.

Important:

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • We do not accept returns for products damaged due to misuse, improper handling, or normal wear and tear.

2. Items Not Eligible for Return

  • Products purchased on clearance or marked “Final Sale.”

  • Gift cards or promotional items.

  • Customized or personalized items.

3. Return Process

  1. Contact our support team at [email protected] with your order number, photos of the product, and a brief description of the issue.

  2. Our team will review your request and provide return instructions.

  3. Pack the item securely in its original packaging and hand it over to the courier assigned for pickup.

4. Refunds

  • Since we only accept Cash on Delivery (COD) payments, refunds will be issued as store credit or replacement items only.

  • Store credit can be used on any future purchase at Camp Grovia.

5. Damaged or Incorrect Items

If you receive a product that is damaged or not what you ordered, contact us immediately at [email protected]. We will arrange a replacement at no additional cost.

6. Contact Us

For any questions regarding returns or refunds:
📧 Email: [email protected]